Courses are delivered online through stepwise lessons with field-style case studies, printable checklists, and knowledge checks. You learn at your own pace and can revisit modules anytime.
Do I need prior experience?
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No for Beginner courses; yes for Intermediate and Advanced where we expect familiarity with tools, safety, and basic diagnostics. Prerequisites are listed in each course page within the catalog.
Will I receive a certificate?
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Yes. After passing all required knowledge checks, you can download a certificate of completion. Certificates are educational credentials and do not replace local licensing.
Can I request a refund?
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We offer a 14-day refund window if less than 25% of the course content has been viewed. This helps us balance fairness with protection against misuse.
How often are courses updated?
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We review courses at least annually and revise sooner when codes or common field practices change. Update notes are posted to the catalog entries.
Do you cover local plumbing codes?
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We reference widely adopted standards and principles. Always verify local amendments and authority requirements before performing work.
Can my team enroll together?
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Yes. We support team seats and shared progress dashboards. Please contact us with team size and timeline.
What tools do I need?
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Most courses require common service tools such as adjustable wrenches, tubing cutters, a multimeter for heating courses, and PPE. Each catalog entry lists recommended tools.
Is there instructor support?
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Yes. Instructor Q&A is available via email for clarifications about the course material. We do not provide individualized project design or on-site supervision.